Live webinars offer hybrid format between online recorded material and a live, in-person training experience.
Webinars offer the easy and simplicity of teaching remotely. Students and instructors can be anywhere in the world and login over the internet. Unlike recorded content, there is a set time for the webinar. However, being live means students interact with the instructor, pay better attention, and ask questions. Knowledge retention is greatly increased over recorded content.
Recorded content offers training material to students on your schedule. Have a new hire that needs training now? No problem, have then watch your collection of new hire training modules today. Online training has the ability to be on-demand, flexible, economical, and at the students pace.
The downside to recorded content is often users dont pay as much attention as they should and do not have the ability to ask questions. While engaged learners can absorb more information from online recorded training than any other format, a dis-engaged learner will absorb nothing.
We recommend a blended style with a recorded content library of no more than 75% of your training material. The remaining 25% or greater of your training material should be webinar or in person training to allow student interaction.
In-person training can range from 1-on-1 coaching to teaching a class of 40 or more students. It can be lecture style or can be hands-on where students get dirty and “learn by doing”.
In-person training allows the opportunity for student interactions and to ask questions. In-person training has the best knowledge retention rates of any training method. Of the different forms of in-person training, “learning by doing” has the best results.
The downside to in-person training is it takes a lot of time and typically costs more than recorded or webinar style training. We recommend a hybrid combining the different training methods.
We can help you create a training program that merges all aspects including in-person training. From doing in person training for your team or creating training plans for your field trainers to onboard new techs, we have you covered.
Advanced Technician Training is for your top techs and Service Managers. This can be called a “train the trainer” program. Most companies invest more time and training into Service Managers and senior technicians who can solve problems that other technicians cannot. Let us develop a tiered training plan that lifts these employees to a higher level and helps them grow in their career.
Management training is a paradox. On one hand, there is more online and in person training available on how to be a better manager (and leader) than any other topic. However, most of it is abstract and there is very little clear cut information that tells a technician what they need to know to survive as a manager. Most companies do not have clear cut procedures and managers are thrown in the deep end.
We work with you not only to help deliver management training, but to identify what procedures and training needs to be developed.
- What reports need run and when?
- What are acceptable employee metrics on those reports?
- Can you ensure proper documentation from your employees?
- Can you help techs run their routes better?
- Can you deal with difficult customers?
- How to coach employees?
- When is an employee more risk than reward?
These are all difficult tasks that a Service Manger needs to know how to execute.
We are an approved provider of Florida CEU (continuing education) courses for the Pest Management industry.
Certified Operators are required to annually obtain 2 hours of Core CEUs and 2 more hours CEUs in each category they are licensed in. The categories are General Household Pests (GHP), Lawn & Ornamental (L&O), Termite and Wood Destroying Organisms (WDO), and Fumigation.
Technicians need 4 hours of verified tech training in their first six months and 2 more hours every year. CEUs are the easiest way to get technician training hours.
These courses can be online or in person at your location. They can also be live or recorded. This is especially helpful if you want to have an in-person training day at your facility. We can get part or all of the content approved for CEUs.
NOTE: It does take 30 to 60 days to get course approval from the Department of Ag (FDACS). This is not a last minute option if you need CEUs.
Your curriculum is the outline to your training program. It will lay out the timeline for technicians to go through different parts of your training program. It will also lay out what that program consists of. A curriculum will answer the following:
- Is training all online?
- Is training all in person?
- Do you have protocols to train on?
- What do you have to verify training was completed?
- Do you have Quality Assurance in place to ensure technicians are following your training in the field?
Seeing a complete training program come together is one of the most rewarding parts of our job. Whether you are at the first steps or just need assostance working out some issues, we can help it all come together.